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Expand/Contract Questions and Answers

  • What are the current watering restrictions?

  • Do you take reservations?

  • What amenities are available?

  • Where is the nearest Gas?

  • Is there a dump station?

  • Is there power?

  • Are there boat rentals?

  • Can I tie my boat up overnight?

  • Is there a place to park overnight?

  • Are Sly Park Annual Permits accepted?

  • Does EID operate all Recreation on Silver and Caples Lake?

  • How many vehicles can I have in my campsite?

  • How many people can I have in my campsite?

  • What is your cancellation policy?

  • Do you allow campfires?

  • Do you have showers?

  • Do you have hookups?

  • Can I run a generator?

  • How far away is a grocery store?

  • Do you have bears?

  • Where can I park my boat trailer?

  • Do you have Wi-Fi in the campground?

  • Do you have cell phone reception in the campground?

  • We are staying in the Group Area, do we have to pay the Day Use fee for the main park?

  • Can I get a yearly pass for my boat?

  • Can I bring my Jet Ski or Sea-Doo?

  • Do I have to pay for my kayak or canoe?

  • What is the speed limit?

  • How many fish can I catch?

  • Do you have fish cleaning stations?

  • What kind of fish are in Jenkinson Lake?

  • How old do you have to be to need a fishing license?

  • Where can I get a fishing license?

  • Do I have to pay for my dog if I have an Annual Permit?

  • I got a new windshield! How can I get a new Annual Permit sticker?

  • I am selling my car! How can I get a new Annual Permit sticker?

  • When can I purchase an annual pass for next year?

  • How do I get to the waterfall?

  • Can I bring my own barbecue?

  • Can I have a fire in the Day Use Area or on the beach?

  • Why can't my dog go in the water?

  • When I come to Sly Park do I have to pay the fee if I am just going to be here for an hour?

  • What do I need to do before I dig?

  • What do I do if my sewer backs up?

  • How long should I water my grass?

  • My group is interested in learning more about water, do you provide speakers for groups?

  • How can I save more water from what I used last year?

  • Does EID offer rebates? How do I obtain one?

  • Where does my water come from?

  • Why do you chlorinate?

  • Is there fluoride in my drinking water?

  • Should I be concerned about lead in my water?

  • What is the pink staining I get around my bathroom fixtures?

  • Can I flush pills, chemicals or other hazardous waste down the toilet or put them down the drain?

  • How do I find out about the quality of my water?

  • Why is EID staff running excess water down the street when customers are urged to use water wisely?

  • If I have a leak on my property, who do I call?

  • What portion of the water service line am I responsible for in the event of a line break?

  • Why doesn’t EID repair water leaks on my side of the meter?

  • My toilet is leaking. Will EID field service technicians fix it?

  • Can I flush pills, chemicals or other hazardous waste down the toilet or put them down the drain?

  • Where is my water meter located?

  • Where is my water shut off valve located?

  • How do I know if I have a leak?

  • What should my water pressure be on a regular basis?

  • How do I check my water pressure?

  • How do I adjust my water pressure?

  • What do I do if my pipes freeze?

  • If I observe water running down the street or coming from a fire hydrant, what should I do?

  • How do I turn off my water in an emergency?

  • Does EID offer tours of its facilities?

  • Can I use the EID meter stop or curb stop to shut off my water?

  • Why won't my bill open online?

  • Can I get my bills by email?

  • Are my online payments secure?

  • How do I reset my online bill pay password?

  • In an emergency, how can I prepare my drinking water?

  • Who should I contact if I have questions about the quality of my water?

  • Should I get a home water treatment or water softener system?

  • What affects the taste of my tap water?

  • How hard is the water in this area?

  • Are there discounts or special rates for filling swimming pools?

  • Is my meter read every 2 months or is it estimated?

  • Why do I have to pay a bill if I don’t use any water?

  • What does the usage or consumption charge on my bill pay for?

  • Why is my water bill higher than other local water agencies?

  • Why doesn’t EID have a low-income or senior discount program?

  • Does EID have a level pay plan?

  • Can my water bill be mailed to coincide with my paydays?

  • How can I lower my water bill?

  • Why do I have to wait to talk with a live person when I call EID?

  • My water bill was VERY high this two-month billing period, what happened?

  • How do I read my bill?

  • How do I get a temporary water connection for my project?

  • How do you calculate my sewer commodity charge?

  • I have a tenant living in a home that I own; can I put the bill in the tenant's name?

  • I am a tenant; can I get the bill in my name?

  • Does EID offer low income or senior rates?

  • How much does it cost to fill my pool?