|Pay my bill
Click here for a list of payment options.
Update my address/contact information
Click here to update your contact information.
View My Bill
Click here to view up to six months of your billing history through our Online Billing View and Pay service. If you have not done so already, you can create a username and password, which will enable you to receive email notifications about your bill, make one time or recurring payments, and view your current and past bills. Additional history can be requested by contacting Utility Billing at (530) 642-4000 or via email at email@example.com.
Having trouble viewing your bill?
If you are using Google Chrome as your internet browser then follow the steps below to be able to view your bill online:
Chrome work around steps:
1. Type “chrome://plugins/” in the address bar
2. Disable following:
a. Chrome PDF Viewer (Disabled)
b. Adobe Acrobat Reader (Disabled)
3. This setting will allow you to open PDF documents in the Adobe Reader pop-up window.
If you are using a Mac computer, there are several things you can try to help in viewing PDF files in Safari version 5.
- Make sure you have Acrobat Reader 9 (AR9) installed. Install AR9 and it will ask if you use Acrobat Reader to view PDFs. Close Safari, check "yes" and re-open.
- If AR9 is already installed, go to HD/library/internet plug-in and throw away the "AdobePDFviewer" plug-in, then restart Safari. QuickTime will now open the PDF. You may also need to check the mime types in QuickTime. Open System Preferences/Quicktime/Advanced and then open the "Mime Settings" button. Scroll to "images" and check the box for PDFs.
- If you are running Mac OSX 10.6.3 (Snow Leopard) Safari version 5 and Acrobat 9, your options are limited.
- Change Safari preferences to a 32-bit browser. This, however, can sometimes lead to problems later.
- Use Firefox as your primary browser
Why is my bill so high all of a sudden?
First check to see if you have a leak on your property. Go to our maintenance page for more information about leaks. If there is no leak, here is a list of items to consider:
- Check irrigation timers
- Was a swimming pool just filled?
- Was a hose left running?
- Are there more people living in the home?
- Did a toilet have a leak?
- Did you just put in new landscaping or a lawn?
- Have you recently experienced power outages at your home? If you have, it could mean your irrigation timer is reset to its default factory settings, which may cause your timers to go off on non-watering days or times. In addition to resetting your clocks and other electronic appliances after a power interruption, don’t forget to check your irrigation timer as well.
These are just a few areas to check. If you still have questions, please call Utility Billing at 530-642-4000.
I can't pay my bill on time, what can I do?
Please contact Utility Billing by phone at 530-642-4000 or by email to firstname.lastname@example.org to see about setting up a payment arrangement.
Understanding your residential sewer charge
The residential sewer commodity charge is based on what we call the "winter quarter average" or your water consumption during the winter months. For billing cycles 1, 2, 3, or 4, the water consumption on the February bill is used to calculate a new sewer commodity charge to go into effect on the April bill. For billing cycles 5, 6, 7, or 8, the water consumption on the January bill is used to calculate the new sewer commodity charge to go into effect on the March bill. The new commodity charge will remain in effect for one full year.
How do I add my renter to get the bills?
The account will remain in your name as the property owner. As a courtesy, we can send the billing to your tenant if you fill out an Owner/Tenant Billing Agreement.
How to read your bill
Click here for a sample bill.
Swimming pool help
Click here for helpful information about your pool.
How to read your water meter
Click here for instructions on how to read your meter.
How to identify an EID employee
Click here for pictures of EID employees.
Where does my water come from?
To learn more about the services the EID provides, click here to visit the Our Services page.