Eligibility Requirements: Does your household qualify?

• Yes, I pay EID for single family residential wastewater service AND
• Yes, I receive a discounted rate through PG&E’s CARE program for the same address and in the same name AND
• Yes, I live at the property that receives these services and the EID bill is in my name

If you say yes to all three (3) of the required qualifications you may apply by doing the following:

Complete an application then submit the application and a copy of your current PG&E bill for the same address and show participation in the CARE program. The PG&E bill must be dated within the past two months of application date.

Applications are processed in the order they are received and can take up to four weeks to process. A letter will be mailed to you confirming or denying enrollment.

Ways to submit your application.

• Scan and email your and PG&E bill to: LowIncome@EID.org
• Drop off your application and PG&E bill to EID Headquarters: 2890 Mosquito Rd Placerville, CA 95667
• Mail your application and PG&E bill to: El Dorado Irrigation District Attn: Utility Billing Low-Income 2890 Mosquito Rd Placerville, CA 95667

Biannual Renewal Process:  Customers who are currently approved for the low income assistance program will need to renew their account every two years. Approximately 30 days prior to your account's expiration in the program, applicants will receive a letter explaining the renewal process. A new application, along with a current PG&E bill that shows enrollment in the CARE program, will be required to be submitted in order to remain in the EID low-income program. Please do not submit your renewal application before the 30 days or it will not be accepted.

If you have questions regarding the low-income assistance program, please contact EID Customer Service at (530) 642-4000 or email LowIncome@EID.org.

• Administrative Regulation 9056 Low Income Assistance program
• Application for Residential Wastewater Low-Income Assistance Program
• Low-Income Assistance Program Frequently Asked Questions

** Please note that the Federal Funding for this program has been exhausted as of October 13, 2023**

EID has enrolled in the Federal Low Income Household Water Assistance Program (LIHWAP). The District’s participation allows its customers to request assistance from the LIHWAP.

The federal program provides financial assistance to low-income Californians to help manage their residential water utility costs and ensure low-income households have access to safe and clean water. 

Any income-eligible family will be able to apply for water and sewer assistance. Families will receive benefit amounts based on their income and household size.

The benefit can cover a customer’s past due balance for water and wastewater, current charges, fees (including late fees), and taxes for a one-time maximum credit in the amount of $15,000 for either water or wastewater services. The benefit can also be applied on current bills towards future charges for either water or wastewater services.

To apply for assistance, please contact the El Dorado County Health and Human Services Agency at 530-621-6150 to schedule an appointment. Their office is located at the Placerville Senior Community Center at 937 Spring Street, Placerville, CA 95667. You can also visit their website for more information at https://www.edcgov.us/heap.