Open a New Account

I purchased a home
Your service will begin in your name effective the close of escrow date. A $50 new account set-up fee will appear on the first bill.

Submit your information to Utility Billing to open an account, or call our office no more than one (1) week prior to the close of escrow. You will need to provide the following information:

1. Close of escrow date
2. Name of title company
3. Escrow number

I am renting a home
In order to be added to the bills, a completed Owner/Tenant Billing Agreement will need to be submitted and signed by the owner or property manager and tenant(s). Please contact the owner or property manager to arrange completion of the form.

I am an agent representing a bank
You will need to provide:

1. Listing agreement or assignment letter
2. Name, address, phone number, and email address of the asset manager for the bank

Close an Account

I sold my home
Your service will be billed until the official close of escrow date. You will receive a final bill about two (2) weeks from that date.

Submit your information to Utility Billing to close your account, or call our office no more than one (1) week prior to the close of escrow. You will need to provide the following information:

1. Close of escrow date
2. Name of title company
3. Escrow number

I rented out my home
The account will remain in your name as the property owner. As a courtesy, we can send the billing to your tenant if you fill out an Owner/Tenant Billing Agreement. The form will need to be signed by both you or the property manger, and the tenant.

I am a tenant that moved out
We do not send a final bill when a tenant moves out. You can call our office or send us an email and request to have your bill prorated. This is calculated by either using an average per day calculation from your most recent bill, or you can take a reading at the meter when you move out and call in or email the reading to Utility Billing at 530-642-4000 or billing@eid.org.

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